Frequently Asked About Privacy
Your account closes immediately and all gameplay history is archived. Personal contact information — name, email, phone — is deleted within 30 days of closure. Transaction records stay for 24 months for regulatory compliance. You can request early deletion of personal data by emailing our support desk.
Payment credentials never touch our database directly. Your DANA, OVO, GoPay or QRIS account links to us through a secure token. Each deposit and withdrawal is verified by fraud detection before processing. Withdrawals to QRIS accounts are confirmed within 2–5 minutes. We never share payment details with third parties outside our processing partner.
Yes. Request a data export from the account settings menu or email our support team. We compile all data — profile info, transactions, game history — into a file and send it within 14 days. The export includes everything we hold about you in machine-readable format.
Only you can view your full bet history from the account dashboard. Our support team accesses your activity only when investigating disputes or fraud concerns. Game studios see aggregated play stats but not your personal name or payment details. Semarang office staff and remote agents see only what is needed to resolve your specific issue.
Session cookies expire when you close your browser. Login cookies remain for 30 days to keep you signed in across visits, unless you log out. You can clear all cookies anytime from browser settings. Analytics cookies last 12 months to track site performance and fix bugs.
Change your password immediately from account settings. Enable two-factor authentication if available. Contact our support team with details of what you observed. We investigate security incidents within 24 hours and notify you of the outcome. Check your account security log for unfamiliar login attempts.
We send promotional emails and in-app messages only if you opt in from account preferences. You can unsubscribe from promo alerts anytime — your gameplay is not affected. We do not sell your email or phone number. Depending on local law, we may show you ads based on your game preferences, not personal data.
